Training and Quality Manager

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team:

GBS Lithuania Inside Operations team is part of Dexcom’s Global Business Services (GBS) Center, mostly focused on EMEA region. The team is responsible for helping patients and their families access Dexcom's continuous glucose monitoring (CGM) products, while also providing a variety of additional support types for our end users and business partners. We are seeking a highly motivated and experienced Training and Quality Manager to lead our efforts in maintaining and enhancing our training and quality monitoring framework. This role is crucial in ensuring that our product support and service delivery meet the highest standards of excellence.

Where You Come In:

• You will lead the development and delivery of training programs tailored to the diverse functions within the Inside Operations team. Your primary focus will be to ensure that training initiatives align with both operational needs and compliance standards, while also fostering high levels of customer and employee satisfaction.
• You will manage a team of Training and Quality Assurance specialists, ensuring that all Inside Operations team members receive comprehensive onboarding and ongoing training to enhance their skills, improve performance, and stay up to date with new tools, processes, and procedures.
• In this role, you will establish and maintain robust quality assurance processes, ensuring that all customer interactions and back-office activities consistently meet required service standards.
• Additionally, you will create and manage a training and quality reporting system, providing regular updates on training effectiveness, quality metrics, and team performance. Your reports will highlight achievements and pinpoint areas for further development.
• You will also collaborate closely with various functions across the organization to ensure that the Inside Operations team’ s training and quality assurance framework aligns with the broader business priorities and operational objectives.
• As part of your responsibilities, you will oversee the training and quality aspects during key transitions, such as product launches, process changes, or system updates. This includes communicating with the team and providing the necessary resources and training to ensure smooth adaptation.

What Makes You Successful:

• Proven leadership in Training & Quality Management: demonstrated ability to foster a collaborative, results-driven environment, guiding the team to success while continuously enhancing their skills and performance. Excellent communication skills, both written and verbal, are essential.
• Expertise in training program development & delivery: leverage your expertise to create training solutions that drive engagement, retention, and performance improvement.
• Fact-based decision making: ability to track quality metrics, uncover trends, and recommend solutions to enhance both individual and team performance.
• Exceptional communication and Stakeholder management skills: Clearly communicate training needs, quality standards, and performance expectations to various stakeholders, ensuring all teams are aligned and informed.
• Focus on Problem Solving: conduct root cause analysis of performance issues and ensure actionable solutions are implemented.
• Champion of Continuous Improvement: constantly assess processes, identify opportunities for better ways of working, and implement improvements that enhance both quality and efficiency.

What You’ll Get:

• A comprehensive onboarding and training on the job 
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities 
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space 
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval 
• Opportunity to work from other countries for up to 30 days per year 
• Health Insurance including reduced premiums available for dependents
• Life and Accident insurance coverage 
• 3rd Pillar Private Pension plan 
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services
• Regular team-building events that foster collaboration and connection 
• Best-in-class training and career development programs 
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more 
• Access to a fitness tracking app with rewards for staying active 
• Free parking space at the city center office location. 

Travel:

• 5-15%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree with 8-12 years of industry experience• 2-5 years of previous management or lead experience

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €3,959.58 to €4,891.25 gross. Final offer will depend on your qualifications, competencies, and professional experience.