Growth Manager (Retail Business Clients)

Join our team as a Growth Manager!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

This position sits within our Retail Business Clients Unit, a dedicated team focused on driving growth, innovation, and customer success for business banking clients. As Growth Manager, you’ll play a central role in shaping strategies, optimizing customer journeys, and ensuring our business clients receive exceptional products and services.

How You Will Make an Impact:

• Lead growth strategy execution for the Business Clients segment across all distribution channels
• Oversee the end-to-end customer journey, ensuring efficiency and identifying new opportunities in markets, products, and services
• Manage business client products including current accounts, payments, cards, packages, and value-added services
• Coordinate initiatives with stakeholders to deliver operational efficiency and high-quality service
• Boost sales performance by training and coaching teams, reducing errors, and increasing adoption of products and services
• Champion operational excellence by streamlining processes, promoting automation, and driving continuous improvement
• Stay ahead of trends to support scalable, cross-channel growth strategies
• Lead change initiatives that enhance efficiency, scalability, and customer value across product, risk, operations, and technology teams
• Conduct research and assessments to guide strategic priorities for business clients
• Monitor competitors to design competitive products, pricing, and terms
• Track and analyze metrics to ensure profitable growth
• Manage campaigns end-to-end, from concept to execution, tracking, and reporting
• Leverage analytics tools (Google Analytics, BI dashboards) to gain insights into business client behavior and refine strategies
• Gather intelligence and feedback to identify risks and ensure competitiveness
• Support front-line teams with sales materials, scripts, and process improvements for business client services

What Makes You a Great Fit:

•  Experience: Proven professional background in customer service, product marketing, sales, or business development
• Industry Knowledge: Solid understanding of business client needs within retail and commercial banking, including sales processes, customer experience, and customer behavior
• Technical Skills: Familiarity with database management systems and data visualization tools to support data-driven decision-making
• Project Management: Proven ability to manage projects end-to-end, ensuring timely delivery and measurable outcomes
• Campaign Expertise: Hands-on experience in setting up and executing sales campaigns
• Digital Marketing: Strong grasp of digital marketing principles and strategies, with the ability to apply them effectively
• Direct Marketing: Practical knowledge of direct marketing techniques to drive customer engagement and product adoption
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level 

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 3,200 - 4,000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 31st of December. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!