University Receptionist

Position Description:  The University Receptionist is responsible for the supervision of staff and operations at the DeFehr and Michealsen Front Desks. The University Receptionist exemplifies and promotes a culture of hospitality by providing exceptional service and fostering positive relationships with students, staff, faculty, and guests ensuring their needs are met with care, warmth and efficiency. Areas of responsibility cover 3 focal areas: a) supervision and training of staff; b) oversight of front desk operations; c) support for Student Life division. 

• Supervision and training of staff – recruits and provides adequate training and supervision to the front desk staff of DeFehr and Michealsen.
• Oversight of front desk operations - ensures smooth operations in the areas of payments, security, room reservations, and ID cards.
• Support for SL Division - ensures support for the Student Life Division in the areas of on-campus communication and medical assistance as well as other essential departmental functions.

Reports to:  Vice President of Student Life
Works Closely with:  Student Life Staff (team member), Facilities Manager, Business Office, Communications Office
Supervises:  4-5 Student Receptionists

Job Requirements: 

• Experience: work experience in hospitality, international communities or customer service preferred; supervision preferred.
• Languages: English and Lithuanian proficiency required, Russian preferred;
• Technical skills: ability to use MS Excel spreadsheets to record and process transactions; ability to use MS Word to maintain and update manuals.
• Other skills: high level of customer service and attention to detail required.
• Strong communication (oral and written) and interpersonal skills; excellent organizational, planning, time-management skills; strong self-motivation and initiative.
• People-oriented, creative, sincere, firm commitment to LCC's mission and community standards.
• Preferred Qualifications:  Bachelor's degree, experience in higher education and/or familiarity with LCC International University

We offer:

• Diverse international environment
• Friendly and supportive team
• Professional development opportunities through Erasmus +
• Accident insurance
• Continued academic learning: 1 course/semester free of charge
• Discounts for MA programs

Salary: starting from EUR 1200 before-tax