Training Specialist

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team:

We are looking for an experienced Training Specialist to join our dynamic Inside Operations team. In this role, you will design, develop, and implement training programs, ensuring that our operations representatives possess the skills and knowledge needed to deliver exceptional service across our diverse range of back-office and customer service activities. For this role we are looking for someone with a strong background in Customer Service or a related field, along with a proven track record of creating engaging and effective training experiences.

Where You Come In:

• You will design and develop comprehensive training programs for back-office and Customer Service operations.
• Create engaging training materials, including manuals and collaborate with subject matter experts to ensure the materials are accurate and up to date.
• Conduct training sessions for new hires and ongoing training for existing staff.
• Develop and administer assessments to measure training effectiveness.
• Collect and analyze feedback from trainees and stakeholders to continuously improve training programs.
• Address training-related queries and provide solutions to improve operational efficiency.
• Collaborate with team leaders and management to identify training needs and continue developing training roadmap.
• Participate in professional development opportunities to enhance training skills and knowledge.
• Champion continuous improvement culture in the function to drive increased process efficiency, improved communication, and reduced cycle time.

What Makes You Successful:

• You are fluent in English language (additional languages, such as Italian, Spanish or French – considered as advantage).
• Possess excellent communication skills, both written and verbal.
• Strong interpersonal skills with the ability to build relationships and collaborate with team members is essential for your success.
• You demonstrate empathy and patience in dealing with trainees of varying skill levels.
• You’re focused on problem-solving, ensuring attention to details when necessary.
• Your organizational skills are exceptional, including the ability to manage multiple projects simultaneously.
• You are willing to work independently and as part of a team in a fast-paced environment.
• You can thoroughly maintain service-related documentation and transform it into clear operating procedures.

What You’ll Get:

• A comprehensive onboarding and training on the job 
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities 
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space 
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval 
• Opportunity to work from other countries for up to 30 days per year 
• Health Insurance including reduced premiums available for dependents
• Life and Accident insurance coverage 
• 3rd Pillar Private Pension plan 
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services
• Regular team-building events that foster collaboration and connection 
• Best-in-class training and career development programs 
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more 
• Access to a fitness tracking app with rewards for staying active 
• Free parking space at the city center office location. 

Travel:

• 5-15%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €2,550.00 to €3,150.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.