Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Perform assigned quality reviews of program and/or patient files through call monitoring, case file reviews, etc. to determine if case was processed according to a program’s Standard Operating Procedures (SOPs).
Analyze quality review results in order to identify trends and areas for improvement.
Provide feedback to quality management team on results of reviews and monitoring, including trends and opportunities for improvement.
Support assigned programs in addressing areas for improvement (e.g., corrective and preventive actions and measures).
Lead call monitoring calibration sessions with peers, management, clients, etc. to ensure consistency of scoring.
Participate in best practice sharing and learning sessions with other Quality Analysts and Quality Subject Matter Experts.
Advocate for quality improvement activities across assigned programs.
Support quality training and coaching sessions, including developing training material, in order to improve quality.
Provide quality support to assigned programs.
Requirements
High school diploma minimally required
Bachelors’ degree preferred (business administration, health care, quality or similar fields)
Experience in Quality Control and Quality Assurance would be a strong asset
Very strong English communication skills; both oral and written
Very strong listening skills
Self-motivation and ability to work independently
Ability to manage multiple tasks and to prioritize by importance
Attention to detail
High accountability
Positive attitude
Ability to take direction
Strong time management skills
Strong interpersonal skills
Strong problem solving skills
Good analytical skills and interest in further development of analytic skills
Knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new technologies/interfaces
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time