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Learning & Development Lead

CyberCare
Full-time
On-site
Vilnius, Lithuania
Hi there! We’re CyberCare – part of Tesonet Accelerator – a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech world easy – one customer at a time.

At CyberCare, we support users of top Tesonet products – including NordVPN, Surfshark, Saily, NordPass, NordLayer, Incogni, and more. Our Customer Support team is on the front lines, guiding users through these digital tools every day. That’s why we’ve built strong technical onboarding and training programs from day one. 

Our team needs continuous development and clear growth paths. That’s where you come in. We’re looking for a Learning & Development Lead to take ownership of our training initiatives – not only refining onboarding, but building a long-term learning strategy that empowers every team member to grow their skills, confidence, and careers.

Your Day-to-Day

    • Build and own the Learning & Development strategy for CyberCare.
    • Lead a team of 3-6 people, who are responsible for delivering technical onboarding and role-specific training.
    • Partner with leadership to identify skill gaps and future learning needs, and actively facilitate training sessions when appropriate.
    • Create learning paths that support long-term employee growth and career development.
    • Evaluate training effectiveness through metrics and feedback loops.
    • Create & lead a continuous learning culture that drives performance, engagement, and retention.

What We Expect From You

    • Proven experience in Learning & Development (ideally in a fast-paced, customer-facing or technical environment).
    • Strong people leadership experience - you’ve hired, coached, and developed team members.
    • You have built and scaled training programs from scratch.
    • You hold an understanding of learning principles, instructional design, and/or learning technologies.
    • Fluency in Lithuanian and English.

What we offer

    • Confident First Steps. We’ll guide you through onboarding, mentorship programs, and expert support every step of the way.
    • Professional Development. Take control of your growth with access to an internal library, online guest speakers, soft and hard skill training, and Udemy access.
    • Career Opportunities. Each year, around 30% of our team members advance their careers within CyberCare and other Tesonet Accelerator companies like NordSecurity, Surfshark, Mediatech, and Oxylabs, taking on new roles in product development, data analytics, marketing, sales, and more.
    • Well-being Benefits. Prioritise your health with in-house physical trainers, 24/7 access to a free gym, private health insurance (for physical and mental health), or a wallet topped up with funds after 6 months.
    • Office Perks and Comfort. Enjoy office with a music studio, chill zones, table tennis, PS5, sleeping room, snack-ready kitchen, bun breakfasts every Friday, public transportation discounts, and the flexibility to travel the world while working.
    • Workplace Flex - At CyberCare, we work from our Vilnius and Kaunas offices, with the option to work from home two days a week - Tuesdays and Thursdays. Additionally, you can work remotely from anywhere in the world for up to 30 days per year.
    • Technologies. Work with the latest tech, software, and gadgets, plus Nord Security products to secure your personal devices.
    • Company Events. Join regular internal events, quarterly team buildings, OKRs events, workshops, and workation trips.
    • Time Off and Extra Goodies. Take extra time off for rest, anniversaries, or life’s special moments. Enjoy gifts for new parents, weddings, graduations, and birthdays, along with family/partnership policies, partner discounts, and referral bonuses.
    • Gross salary - 3000 - 4000 EUR/month.
Apply now
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