Front Desk Manager

Position Summary: The Front Desk Manager is responsible for the supervision of staff and operations at the DeFehr Front Desk. The Front Desk manager exemplifies and promotes a culture of hospitality by providing exceptional service and fostering positive relationships with students, staff, faculty, and guests ensuring their needs are met with care, warmth and efficiency.  Areas of responsibility cover 3 focal areas: a) supervision and training of reception staff, b) oversight of front desk operations, and c) support for Student Life division.

 Duties and Responsibilities:

• Supervision and training of staff - recruits and provides adequate training and support to front desk staff (student receptionists).   
  • Satisfactory performance is achieved when:
    • Front desk staff feels confident in handling inquiries, is knowledgeable about internal procedures and regulations, and provides high-quality customer service to students, employees, and guests.
    • Training and job manuals, emergency and safety procedures, and other files and documentation to support administrative operations are regularly updated and made available to the front desk staff.

• Oversight of front desk operations – ensures smooth operations in the area of payments, security, room reservations, and ID cards. 
  • Satisfactory performance is achieved when:
    • Cash operations are accurate and entries in the accounting system are accurate and timely.
    • Security and safety of the building and the parking lot is monitored, and necessary precautions are taken in a timely manner.
    • Able to respond appropriately in case of emergencies in the building.
    • Room reservations are managed in Outlook ensuring no scheduling conflicts occur and that room reservations policy is followed.
    • Student and guest ID cards, including parking lot cards, are printed and distributed in a timely manner 
    • Institutional inquiries through info@lcc.lt are promptly forwarded to responsible offices. 
    • Serve as vacation and sick leave backup for Facilities Manager, Residence Hall Front Desk Manager, (in July only) Student Life VP and SLI Director.
       
• Support for Student Life Division – ensuring the support for the Student Life Division in the areas of on-campus communication and medical assistance as well as other essential departmental functions.
  • Satisfactory performance is achieved when:
    • Students have a clear understanding of the health insurance policies and awareness of medical services in the city.
    • Information on the bulletin boards   in the lobby area is up to date in compliance with the internal policies.
    • The events calendar is up to date and contains full and relevant information about on-campus events. 

• Education: Bachelor's degree in a related field
• Experience:  work experience in hospitality,  international communities or customer service preferred; supervision preferred 
• Languages: English and Lithuanian proficiency required, Russian preferred;
• Technical skills: proficiency using technology and database systems required, ability to use Microsoft Excel and spreadsheets to record, analyze and process data  
• Other skills:  high level of customer service and attention to detail required.  
• Strong communication (oral and written) and interpersonal skills; excellent organizational, planning, time-management skills; strong self-motivation and initiative.
• People-oriented, creative, sincere, firm commitment to LCC's mission and community standards.

We offer:

• Diverse international environment
• Friendly and supportive team
• Professional development opportunities through Erasmus +
• Accident insurance
• Continued academic learning: 1 course/semester free of charge
• Discounts for MA programs