Director International Business Operations

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team:

Join the dynamic leadership team at Dexcom Lithuania, where you'll be at the heart of our Global Business Services (GBS) in Vilnius. As the Director of Operations, you'll play a pivotal role in driving our operations to new heights, not just for EMEA but on a global scale. Reporting directly to the Managing Director of Dexcom Lithuania and the Sr. Director of International Operations for GBS Vilnius, you'll be a key player in our mission to deliver exceptional value and efficiency.
 

Your Role:

As the Director of Operations, you'll be the linchpin in our collaboration with both internal and external partners. Your mission? To ensure our operations run like a well-oiled machine, hitting all the right metrics. You'll support senior leaders across functions, crafting and executing a global business services strategy that aligns perfectly with our organizational goals. Your success will be measured by how well you and your team meet and exceed expectations, delivering measurable, value-driven services.

You'll be the champion of our Management Operating System (MOS), Continuous Improvement (CI), and Performance Management standards. Working closely with Business Transformation Leaders, you'll implement enhancements and changes, always with a global mindset while supporting local, regional, and global initiatives.
 

Where You Come In:

• Efficient Operations Management: You'll take charge of maintaining and improving our operative standards, including MOS, CI, and Performance Management
• Performance Improvement: By addressing performance and reporting measures, you'll keep our operations on the cutting edge, regularly syncing with stakeholders on KPI trends, initiatives, and automation
• Budget Management: Collaborate with site leadership to develop and manage the GBS Vilnius budget, ensuring financial objectives are met
• Service Delivery Management: Oversee service engagement, customer relationship management, and feedback systems to ensure top-notch service delivery
• Service Modelling: Lead the creation and development of services, including road mapping, service menus, and SLAs in collaboration with department leads and global process owners
• Transformation Initiatives: Partner with the Business Transformation team to drive operational excellence and continuous improvement, tracking and reporting results to senior leadership
• Governance and Metrics: Conduct monthly and quarterly service performance reviews, preparing for meetings at all organizational levels and leading governance efforts
• Communication and Change Management: Develop proactive communication and change management strategies to enhance understanding and awareness of our shared services strategy
• Leadership and Mentoring: Coach and mentor leadership through performance reviews, working across all GBS functions and locations to resolve issues and ensure compliance with quality standards.
   

What Makes You Successful:

• Operational Expertise: You have a strong background in operations management, implementing best practices, and optimizing processes for efficiency
• Global Experience: You've led Global Business Services or Shared Services across multiple functions
• Strategic Vision: You support the development and implementation of organizational vision and strategy
• Business Acumen: You possess proven business management skills
• Improvement Mindset: You lead business improvement projects with a focus on continuous improvement
• Attention to Detail: Your communication skills are top-notch, and you have a keen eye for detail
• Collaborative Spirit: You're a consensus builder with strong interpersonal skills, able to build effective working relationships
• Inspirational Leadership: You have the ability to inspire, motivate, and lead teams
• Clear Communication: You express ideas clearly and convey necessary information effectively
• Management Interaction: You interact effectively with all levels of management.
   

What You’ll Get:

• A front row seat to life-changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
   

Travel Required:

5-15%
 

Experience and Education Requirements:

• Typically requires a Bachelor’s degree with 15+ years of industry experience
• 9+ years of successful management experience in relevant industry - Global Business Service Center experience is a plus.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €7,827.08 to €9,668.75 gross. Final offer will depend on your qualifications, competencies, and professional experience.