Customer Success Specialist
ESTOCustomer Success Specialist (Lithuanian market)
Are you a people-first problem solver who enjoys helping customers and making their day easier? Are you ready to guide and support our customers in using ESTO services in a clear, friendly, and solution-oriented way?
If yes, weβd be happy to have you on our team!
KEY RESPONSIBILITIES:
Providing high-quality customer support via phone, email, and chat.
B2C sales to our existing customer base.
Identifying recurring problems and sharing feedback and ideas for improving our processes, products, and customer experience.
Supporting team members by substituting colleagues during vacations and helping with related tasks.
REQUIREMENTS:
Fluent Lithuanian (C2) and good English skills (B2) β both written and spoken.
A genuinely customer-oriented mindset: you like communicating with people, listening to them, and finding suitable solutions.
Ability to work independently and take responsibility, while also being a supportive team player.
You are quick, precise, and accurate in your work, even when handling multiple requests.
Experience in customer support or B2C sales is a plus, especially in the consumer lending or financial services sector.
WE OFFER:
π Be Part of Something BIG: Gain hands-on experience in a fast-growing fintech company.
π€ Work with the Best: Join a tight-knit, highly skilled team where open communication and collaboration drive success.
π‘ Work Your Way: Enjoy a hybrid setup, balancing office time and remote work to suit your lifestyle.
π‘οΈ Weβve Got You Covered: Benefit from sick leave compensation, additional health days, and a flexible work environment that prioritizes your well-being.
π Stay Active and Connected: Take birthday leave, join fun team events, and enjoy plenty of opportunities to unwind.