We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
Become one of the first 25 team members in a fast-growing tech startup. By joining our team, you will be part of a small team of motivated individuals where an effective work environment is praised. You will help shape the company's success by helping our customers.
You will be in direct contact with the product/engineering teams, especially working closely with the Head of Customer Success and the Customer Success Team Lead, and this way, you will directly impact the company's success.
We promise to provide you with personal career development opportunities and that we will create a successful product together.
Working Hours:
Fixed hour from 01:00 AM to 10:00 AM.
Rotating working day schedule, may include weekends.
Your day-to-day:
Be one of the first points of contact to welcome questions or feedback from Webshare's existing and potential customers.
Help in identifying and reporting any bugs to the appropriate teams.
Keep track of customer reviews and share suggestions coming from Webshare's customers with the Product Team.
Make suggestions for our FAQs as well as macros to optimize our customer experience.
Contribute to the training of our AI chatbot.
Share ideas for automation and workflows.
Your skills and experiences:
Fluency in English.
Proven prior experience in customer support.
Empathy and understanding towards people.
Ability to adapt to changes and handle stressful situations.
Eagerness to self-learn.
High motivation.
Nice to have:
Experience with intercom automations.
Experience with preparing and writing documentation.
Salary:
Gross salary: 1700 - 2100 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.