Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.
Job Details:
Under broad supervision of Customer Service Control Center Supervisor, you will become an integral part of high performing central customer focused team in Vilnius and provide customers courteous, professional, and efficient back-office service at all times. In conjunction with local office, you will be responsible for performing tasks involved in processing orders. You will be point of contact for our selected internal and external customers – usually by phone or via email.
Responsibilities:
Requirements:
Bachelor’s degree (preferred)
Previous experience Customer Service setting
Knowledge in Logistics would be an advantage
Fluent in English
Effective oral and written communication
Proactive customer focus
Ability to represent a positive and professional image
Good organisational skills and pay attention to detail
Strong problem solving, analytical and investigative skills to bring issues to resolution
Minimum Skills Required:
Strong customer service skills
Strong interpersonal skills
Strong leadership skills
Strong decision-making skills
Strong analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with AB products, services, and pharmaceutical distribution operations
Strong organizational skills; attention to detail
Basic knowledge of Microsoft Word, Excel and inventory management system
On-the-job training which allows you the opportunity to learn and begin performing your job duties.
Hybrid work that incorporates a mixture of in-office and remote work.
Schedule: Monday – Friday 15:00 – 00:00 (1 hour of lunch included)
#LI-Hybrid
We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures
Full time