Job Details:

Under broad supervision of Customer Service Control Center Supervisor, you will become an integral part of high performing central customer focused team in Vilnius and provide customers courteous, professional, and efficient back-office service at all times. In conjunction with local office, you will be responsible for performing tasks involved in processing orders. You will be point of contact for our selected internal and external customers – usually by phone or via email.

Responsibilities:

• Engage in effective communication with external and/or internal customers
• Receive and reply to enquiries via email, phone
• Plan and execute shipment orders
• Process orders into TMS (Transport Management System)
• Execute and manage order processing transactions accurately and in a timely manner
• Route shipments, considering commodity and volume, temperature control, and transit time requirements
• Proactively monitor and track ongoing shipments, react to any deviations
• Maintain accurate information regarding shipment status
• Communicate temperature results asap after delivery, check and note any deviations
• Analyse and email temperature data to clients
• Provide customer specific reporting
• Adhere to all procedures, work instructions, and regulatory requirements in performing the job
• Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

Requirements:

• Bachelor’s degree (preferred)

• Previous experience Customer Service setting

• Knowledge in Logistics would be an advantage

• Fluent in English

• Effective oral and written communication

• Proactive customer focus

• Ability to represent a positive and professional image

• Good organisational skills and pay attention to detail

• Strong problem solving, analytical and investigative skills to bring issues to resolution

Minimum Skills Required:

• Strong customer service skills

• Strong interpersonal skills

• Strong leadership skills

• Strong decision-making skills

• Strong analytical skills

• Ability to communicate effectively both orally and in writing

• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

• Familiarity with AB products, services, and pharmaceutical distribution operations

• Strong organizational skills; attention to detail

• Basic knowledge of Microsoft Word, Excel and inventory management system

On-the-job training which allows you the opportunity to learn and begin performing your job duties.

Hybrid work that incorporates a mixture of in-office and remote work.

Schedule: Monday – Friday 15:00 – 00:00 (1 hour of lunch included)

#LI-Hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

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