Customer Service Representative

Do you want to work in a global company where you can contribute to a more sustainable food production? DeLaval is a leading developer, manufacturer, and supplier of solutions for dairy farmers around the world. As a company built on innovation, we constantly work to find ways of helping our customers do more with less.  

DeLaval is now looking for a Customer Service Representative – to support our business in Lithuania.

Purpose of Role:
The primary goal of this role is to excel in order entry, management, and problem-solving, adding value to our customers. This position aims to create and promote a positive image of the company by proactively building relationships with customers, maintaining the highest standards of service, and proposing new, efficient solutions. Additionally, the role involves coordinating complex activities independently for large projects and investments, as well as supporting management in key projects. The individual will also serve as the local finance contact.

Key ResponsibilitieKs:

• Excellence in order entry and management to add value to our customers, ensuring open orders and billing are completed on time.
• Coordinating complex activities independently for large projects and investments and supporting the department manager in key projects.
• Receiving, organizing, and distributing customer requests to team members.
• Managing order entry and providing feedback on incomplete information or non-compliance with processes to sales team members.
• Addressing problem-solving and customer feedback as needed.
• Ensuring that standards and procedures are followed.
• Working in partnership with production facilities or distribution centres (Gallin).
• Coordinating the delivery situation and progress between Supply Chain and Sales/Customers.
• Managing accounts receivable by contacting customers, maintaining up-to-date reports, ensuring credits and collections are applied, clearing differences, and recording payments and postings.
• Performing additional administrative tasks related to CRM, inventory management, and more, as needed.
   

Qualifications and Experience:

To be successful in this role, we expect candidates to have:

• Strong communication and analytical skills.
• Resilience and the ability to work under time pressure.
• A minimum of 2 years of professional experience in a specialist role within customer service/logistics/accounting.
• General accounting skills and a preference for working with numbers.
• A bachelor’s or associate degree, preferred.
• Good knowledge of MS Office and SAP.
• Native Lithuanian language and good English skills.
   

We offer:

• A meaningful job in an international company.
• Learning and development opportunities.
• An atmosphere built on trust, support, and mutual respect.
• Medical and life insurance
• Incentive plan
• A starting monthly base salary of 1,950 €. However, we are open to negotiation, depending on your experience and competencies. 
  
  

For further information, please contact: 

Agnieszka Szumna, MA EE Customer Service Manager, +48 60 782 0354 or Jukka Ellonen, HR, +358 40 84 888 51

We look forward to hearing from you!

About DeLaval

Our vision is to make sustainable food production possible. As a company built on innovation, we constantly work to find ways of helping our customers, dairy farmers, do more with less by providing world-leading milking equipment and solutions. Today, DeLaval has approximately 4,500 passionate professionals operating in more than 100 markets around the world. DeLaval is part of the Tetra Laval Group.

See more at  www.corporate.delaval.com