Customer Experience Project Coordinator

Become a part of our team and help us ensure the highest quality customer service!

We’re looking for an initiative-driven and responsible Customer Experience Project Coordinator to join our team and ensure top-notch customer experiences both in physical and online stores. This is a great opportunity for those who want to contribute to the company’s growth by coordinating key projects and activities focused on improving customer experience.

As a Customer Experience Project Coordinator you will be:

• You will coordinate customer experience projects both in physical and online stores, ensuring our customers are always satisfied.
• You will review customer service processes, providing feedback and insights on how they can be improved. You will initiate changes and lead their implementation.
• You will gather and describe business needs, provide financial justification to ensure all projects are successfully completed.
• You will test changes and ensure they are implemented flawlessly.
• You will identify risks and take prompt action to mitigate them.
• You will collaborate with other departments and align activities to ensure everything runs smoothly.
• You will carry out various tasks that contribute to the growth and improvement of our company.

What we offer:

• A job at a market-leading company, contributing to a large international project.
• The opportunity to work on inspiring projects and contribute to improving customer experience.
• Opportunities for learning and personal development.
• A professional and ambitious team.
• Health insurance.
• Additional vacation days.
• Additional payments/gifts on different occasions
• Company events

Sounds interesting? We expect you to:

• A higher education degree (or equivalent – your experience is what matters most to us!).
• At least 2 years of experience in project coordination.
• Excellent computer skills and the ability to work with the company’s software.
• Experience working with Salesforce Service Cloud and/or other CRM systems.
• Very good command of English (both written and spoken) – knowledge of other languages is a plus!
• Strong understanding of customer service standards and best practices, knowing how to provide the best experience.
• Organizational, planning, and project management skills, with strong communication, attention to detail, and responsibility.

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