Under close supervision of the Supervisor, Customer Service Control Center, the Specialist is responsible for ensuring external and internal customer satisfaction by providing all customers with courteous, professional and efficient service.  

In conjunction with local office CS executives, CSPMs or PMs: Plans, generates and monitors shipments, and reports pertinent information related to specific high-volume transport projects. Point of contact for our selected internal and external customers – usually by email.  

Key part of a high-performing, central, customer-focused team.

Responsibilities:

• Demonstrate outstanding customer focus in all aspects; 

• Involve colleagues where needed – in order to give best possible customer service experience; 

• Calculate transit-times, shipment prices; 

• Enter bookings in TMS (Transport Management System) and edit Jobs continuously to adapt to changing environment; 

• Select routings by deciding on a single or combination of transportation-types; 

• Order pickup / delivery / recovery / tendering of shipments as needed in close collaboration with local CS/OPS office colleagues; 

• Book and pre-advise shipments; 

• Monitor shipments during the transport and react flexibly to any deviation from the plan; 

• Continuously check shipment status in TMS and handle pre-advised shipments; 

• Check the planned departure or arrival times of flights (“Post Flight Check”); 

• Continuously contact with clients on any relevant updates; 

• Complete Jobs as needed (e.g., enter extra-charges, pricing); 

• Work securely with all pertinent regulations (ADR / DGR / IATA) as well as the relevant laws and ordinances; 

• Use and maintain the available technical tools (TMS, Salesforce, Omni); 

• Recognize and utilize important information and make immediate use of this information (All Stations Emails, Ops-Memos); 

• Communicate with domestic and international World Courier stations / agents; 

• Build and maintain relationships with contractors / transporters (airlines, handling agents, customs, government agencies, veterinarians, suppliers, etc); 

• Provide regular updates to customers and involved offices on project specific reporting requirements and milestones; 

• Ensure feedback from customers is documented, escalated, and acted upon; 

• Make suggestions to improve processes, efficiency, and consistency to develop the performance of the department; 

• Adhere to any project or customer specific requirements, related guidelines and practices; 

Work Experience:

• Written and verbal communication skills 

• Experience in Logistics (advantage) 

• German knowledge (advantage) 

• Salesforce knowledge (advantage) 

• Fluency in English

• Experience in Customer Service Setting (advantage) 

• Work schedule flexibility. 24/7 company may require off hours including holidays and weekends if necessary.

Working hours:

09:00-18:00

#LI- Hybrid​  

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

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