Specialist, Digital Review Team Analyst

Role Responsibilities

Digital Review Team Specialist will play a critical role in monitoring the flow of work, daily reporting and supporting management with process implementations.

• Monitoring the flow of transactions and workload distributions within the team.

• Providing support by working on transactions from the real-time queue.

• Contacting customers when it’s needed.

• Ensuring that compliance regulations are met.

• Resolving complex problems independently.

• Assisting with escalation calls handling.

• Working closely with supervisors and quality teams to share best practices.
   

Role Requirements

• At least 6 months of experience working with Digital Risk and Digital Customer verification tasks is needed.

• Knowledge of Snowflake is a huge bonus.

• Experience in analysis and reporting in a related field.

• Analytical, organized, and possess strong customer service skills.

• Intermediate knowledge of MS Office programs.

• Work will be in rotating shifts, including weekends and holidays.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• This specific role is eligible to receive conditional Italian, Spanish or German language allowance

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• Free Fitness facilities

• Volunteering activities

• Referral program

Salary

The monthly gross base salary range is 1,812– 2,658 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies. 

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.