Senior Specialist, Business Analysis
Western UnionRole Responsibilities
Business Analysis & Requirements
Collect, elicit, and document AML Compliance project requirements from stakeholders across the organization.
Assist stakeholders in evaluating new opportunities and estimating implementation effort.
Conduct impact analysis and create high level estimations for solution requests.
Facilitate requirement and design discussions between business stakeholders, partner resources, and technical teams.
Process & Operational Improvement
Analyze business workflows and recommend operational or process improvements.
Support specific process improvement initiatives, including customer experience enhancements.
Perform time studies using sampling methods and tools to capture process timing.
Delivery, Analysis & Reporting
Participate in and occasionally lead analytical projects related to AML regulatory or product requirements.
Contribute to business intelligence reporting needs and support postimplementation analysis.
Support user testing (UAT) by ensuring requirements traceability and documentation completeness.
Maintain thorough documentation and ensure clear knowledge sharing across teams.
Role Requirements
Fluency in English and Spanish
2+ years in a similar role: Business Analyst, Process Improvement Specialist, Project Manager/Coordinator, or related position.
Strong proficiency in MS Office Suite: Excel, Word, PowerPoint, Outlook
Demonstrated experience in requirements gathering, documentation, and analysis with minimal supervision.
Ability to analyze complex workflows and translate them into actionable requirements.
Excellent interpersonal and stakeholder management skills.
Strong verbal and written communication skills.
Critical thinking, problem solving, and goalsetting capabilities.
Ability to manage multiple deliverables in a high pressure, fast paced environment.
Ability to build relationships at all organizational levels.
Project management and/or process management knowledge, with the ability to drive initiatives to successful completion.
Work Shift
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Lithuania specific benefits include:
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program
Relocation Buddy support upon request
Salary
The monthly gross base salary range is 1,812 – 2000 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
04-01-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.