Salesforce Administrator

Integrity360 is a leading independent cybersecurity and PCI specialist operating across EMEA and North America, with offices spanning the UK and Ireland, Bulgaria, Italy, Sweden, Spain, Germany, Switzerland, France, Lithuania, Ukraine, Africa, the Caribbean, and Canada.  

The company operates Security Operations Centres (SOCs) in Dublin, Madrid, Sofia, Stockholm, Naples, and Cape Town, delivering continuous monitoring and response across multiple time zones. With over 700 employees, including more than 500 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services covering the entire cyber risk lifecycle, from identification and prevention through to detection, response, and recovery.  

Working either independently or alongside in-house teams, Integrity360 strengthens the security posture of mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.  

Founded in 2005, Integrity360 received significant strategic investment from London-based private equity firm August Equity in June 2021. Led by IT and cybersecurity industry veteran Ian Brown, who serves as CEO and Chairman, this partnership has accelerated the group’s expansion across the UK, the Nordics, continental Europe, Africa, and North America as part of a long-term growth strategy. 

Role Context 

You will join Integrity360’s MIS team and will be reporting to the Business Systems Team Lead.  

The role will be responsible for:  

• Day-to-day case management and system break fix 

• Supporting system users in adoption and maximizing benefits of the system  

• Development works for multiple ongoing upgrade projects (Scrum) 

• Systems migrations and integrations (due to company acquisitions (M&A)) 

• Management and maintenance of the Integrity360’s core tools: 

• Salesforce CRM 

• Salesforce CPQ 

• Account Engagement (Pardot) 

• Certinia (Financial Force) Professional Service Management (PSA) 

• Certinia (Financial Force) Accounting (FFA) 

• Wrike (Project Management) 

• The role will be the subject matter expert for reporting on all core tools  

What you will be responsible for 

• Case Management 

• Quickly resolve users’ system issues  

• Answer users’ system queries 

• Document case resolution details for future case diagnosis 

• Perform technical investigations around recurring issues 

• User Management 

• Setup of new users / deactivation of leavers 

• Profile and system permissions config 

• Data sharing and role management 

• System Upgrades / Implementations 

• Support the project lifecycle for ongoing projects including: 

• Requirements elicitation and validation 

• Solution design and build 

• Implementation, testing and deployment of configuration updates 

• Project communications and stakeholder management 

• Management Support 

• Interacting with stakeholders and departmental management to regularly assess process efficiencies and deliverables, and to identify and implement improvements identified 

What experience will you require? 

• Deep experience with Salesforce (declarative)(required) 

• Exposure to coding (desired) 

• FinancialForce ERP (or other cloud-based ERP systems) (desired) 

• CPQ (desired) 

• Account Engagement (desired) 

• Experience with reporting & presentation skills 

• Excellent interpersonal and communication skills, both verbal and written 

• Experience with collating and analyzing data, and extracting insights from data 

Qualifications 

• Salesforce Admin certification (required) 

• Further SFDC certs (desired) 

• Certinia (Financialforce), CPQ, Account Engagement (Pardot) certification (desired) 

• Educated to degree level desirable in Finance, Business, IT or a related field (desired) 

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