Sales team lead - Vilnius

DelfinGroup is a Latvian fintech company, part of the INDEXO Group, offering accessible, straightforward, and customer-oriented financial services.

Our Lithuanian business is still in a build-and-grow stage. The team is currently small, which means this is not a role where you simply take over an established sales operation. We are looking for an experienced, hands-on Sales Team Lead who has built strong call-center sales teams before and knows how to turn processes, people, data, and technology into better sales results.

You will lead both our Sales and Information Line teams, develop them as the business grows, and work closely with the Country Manager and colleagues across the organization.

Mission

Build and develop a high-performing Sales and Information Line operation in Lithuania by growing the team, improving sales processes and customer interactions, and using data, systems, and AI to continuously increase performance and efficiency.

Expected Outcomes

First 3 Months

• Take ownership of the Sales and Information Line teams and understand current performance, processes, systems, and customer journeys

• Establish clear daily management routines, KPIs, performance monitoring, and individual feedback

• Identify the biggest opportunities to improve sales processes, conversion, productivity, and customer interactions

• Understand how our systems and data can be better used to manage and improve team performance

• Start actively using AI in everyday work, analysis, sales improvement, and team management

Within 6 Months

• Build and develop the team in line with business growth

• Improve sales approaches, scripts, objection handling, and customer communication based on actual performance data

• Establish structured coaching and performance management across both teams

• Introduce practical improvements and automation using AI and other available tools

• Use data consistently to understand what works, identify performance gaps, and make better decisions

• Create efficient cooperation between the Sales and Information Line teams and other parts of the business

Within 12 Months

• Build a strong, scalable Sales and Information Line operation capable of supporting further growth in Lithuania

• Deliver measurable improvements in sales performance, conversion, productivity, and team quality

• Develop a high-performing team with clear expectations, accountability, and strong sales discipline

• Establish a culture where data, AI, experimentation, and continuous improvement are part of everyday work

• Continuously identify and implement better ways to sell our products and serve our customers

Experience & Skills

• We are looking for someone who has already demonstrated success in a similar environment

• Strong hands-on understanding of outbound/inbound sales, conversion, sales scripts, objection handling, and performance management

• Experience recruiting, onboarding, coaching, and developing salespeople

• Strong ability to work with sales KPIs and performance data and translate them into concrete actions

• Confidence working with business systems and identifying opportunities to improve processes

• Strong practical AI proficiency – you actively use AI in your work and understand how it can improve analysis, productivity, sales processes, coaching, and everyday operations

• Ability to build structure and processes in an environment that is still developing

• Fluent Lithuanian and strong English, as you will work with colleagues across the wider organization

Cultural Fit

You will succeed in this role if you:

• Enjoy building and improving rather than simply maintaining existing processes

• Are equally comfortable managing people, analyzing numbers, and getting hands-on when needed

• Challenge existing ways of working and come with practical ideas for doing things better

• Use AI as an everyday working tool rather than something you occasionally experiment with

• Can make decisions with limited information and adjust quickly as the business develops

• Give clear feedback, set high expectations, and actively develop your people

• Care about both sales results and the quality of the customer experience

You may struggle in this role if you:

• Need established structures and detailed instructions before taking action

• Manage primarily through meetings rather than through data, coaching, and execution

• Are uncomfortable challenging existing sales approaches

• Have limited interest in AI, automation, or using technology to improve performance

• Avoid difficult performance conversations

• Prefer a stable corporate environment where processes are already fully established

Offered salary for this position is starting from 3000 EUR gross

What We Offer

• A chance to play a key role in building and scaling DelfinGroup's Lithuanian business

• Real ownership of Sales and Information Line performance and the opportunity to shape how these functions develop

• A role where your ideas can quickly become real changes rather than disappearing into layers of bureaucracy

• Direct exposure to the Lithuanian business leadership and collaboration with experienced colleagues across DelfinGroup

• An environment where AI, data, experimentation, and continuous improvement are expected parts of how we work

• The opportunity to build a team and processes that can scale together with the business

Recruitment Process

Our recruitment process consists of several stages:

• Screening call

• Predictive Index assessment

• Professional interview

• Culture Fit interview

• Potential practical task

• Reference check

We aim to give you a transparent view of the company, the challenges ahead, and our expectations, so that both sides can make a well-informed decision.

If you have already led a call-center sales team, know how to turn data into better sales results, actively use AI in your work, and are excited by the opportunity to build rather than simply maintain - we would like to hear from you.