IT Operational Vendor Manager
BMI GroupEmpower, Connect, Evolve, and Inspire - these are the values that drive us and make BMI a company where you can thrive and grow.
Join BMI Group and contribute to the ongoing evolution of our competence center, shaping the future with a diverse team in Vilnius!
The Operational IT Vendor Manager is responsible for ensuring the day-to-day value, compliance, and performance of our third-party IT vendors and service providers. This role acts as the primary liaison between internal IT teams (e.g., Service Desk, Infrastructure, Application Support) and external partners, focusing on service delivery reliability, adherence to Service Level Agreements (SLAs), and the swift resolution of operational issues to maintain seamless IT services.
What you will be responsible for:
Performance Tracking: Monitor vendor SLAs and KPIs (uptime, resolution rates) via daily/weekly reporting and data-driven scorecards.
Operational Governance: Lead service reviews and deep dives; act as the primary escalation point for critical issues and root cause analysis.
Financial & Contract Oversight: Ensure contract/SOW compliance and validate vendor invoices against usage and pricing.
Risk & Change Management: Manage vendor-driven changes to minimize production risk and monitor operational risk/business continuity.
Relationship Management: Serve as the bridge between vendors and internal owners to drive continuous service improvement (CSI).
About you:
Experience: 3β5 years in IT Vendor Management, Service Delivery, or IT Operations.
Technical Breadth: Strong understanding of Cloud/SaaS, Networks, and End-User Computing.
Service Management: ITIL Foundation certified (or equivalent) with expertise in Incident, Problem, and Change Management.
Performance Mastery: Expert at defining and enforcing SLAs/KPIs, including service credit claims and dashboard reporting.
Risk & Continuity: Proven ability to assess vendor risks, business continuity, and disaster recovery readiness.
Communication: Exceptional negotiation and conflict resolution skills; able to translate technical data for senior leadership.
What we offer:
Opportunity to contribute to an Evolving Business Services Centre: You'll have the chance to influence and contribute to the ongoing development of our established Business Services Centre.
Vibrant & Diverse Environment: Work in an international and talented team with plenty of opportunities to gain diverse experiences.
Professional Development & Qualifications: As an ever-changing organization, we offer various avenues for professional development and skill enhancement. You'll expand your expertise and grow within your role, and we provide comprehensive ACCA support to help you advance your professional qualifications.
Flexible Hybrid Model: Enjoy a balanced work week with our hybrid model, which includes one day of remote work each week. As well as flexible work hours.
Health & Well-being:
Private health and accident insurance
Access to free sports facilities in the office building
Convenient Perks:
Lunch discounts at iLunch restaurant
New and modern office with free parking space
Engaging Events: Participate in fun company events like Pet Day, birthday celebrations, Kids' Day, and exciting winter and summer gatherings.
The gross monthly salary for this role is between 4.200 and 5.500 EUR gross, with the final offer reflecting your qualifications and experience.
BMI Group is not just a world leader in the supply of total roofing systems. It is a place where people can reach their full potential.
We have operations all round the world, and a wide range of different job roles and opportunities to offer. With our global resources, local knowledge, and commitment to career development, we are geared to enable you to succeed.
#LI-JD1
A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.
Working together we can achieve great things. Come and join us.