Amston – a team of talent recruitment professionals that ensures exclusive attention to your needs, fosters partnerships based on trust and provides expert insights throughout the recruitment process.
Our client – Nasdaq is continuously revolutionizing markets and transforming while adopting new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. To continue and excel in their exciting journey, they need to bring people with different experiences and backgrounds together. If you want to work in a dynamic and international environment where the pace is high, and your initiatives are valued, this is the place for you!
Job description
Efficiently resolve Calypso product integrity issues via Customer Support Portal, phone, and other communication channels
Collaborate with customers, partners, and Customer Delivery team members to understand and resolve reported product issues
Manage and communicate progress on escalated issues requiring product or engineering intervention
Conduct regular meetings with clients to provide updates and address any concerns, fostering ongoing engagement
Validate and test all issue resolutions prior to customer delivery to ensure effectiveness and satisfaction
Utilize front office tools, remote access tools, and other resources as necessary to support customers and validate issues, documenting them in bug reporting or CRM systems
Maintain deep expertise in one or more financial asset classes and stay informed on associated market trends through industry research
Contribute to the development of new tools or processes aimed at enhancing customer satisfaction and improving product support efficiency
Identify opportunities where additional Customer Delivery engagement or implementation services may be beneficial
Mentor and support the onboarding of new Product Support team member
Requirements
Bachelor’s degree in Finance, Business Administration, Computer Science, or a related field
Proven experience in a customer-facing role, ideally within financial technology or capital markets
Strong analytical skills with the ability to diagnose and resolve complex technical issues
Basic knowledge of financial markets and derivatives in areas such as Interest Rate Derivatives, Equities, FX, Fixed Income is necessary
Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and with external stakeholders
Detail-oriented and organized, capable of managing multiple priorities and deadlines
Proficiency in using CRM systems, bug tracking tools, and remote support technologies
Ability to adapt to a fast-paced, dynamic environment and willingness to learn new technologies and financial instruments
Relevant certifications (e.g., Calypso Certification) or knowledge of financial asset classes would be advantageous
Company offers
Monthly base salary starting from 2300 to 2600 EUR gross based on your experience
Annual monetary bonus
An opportunity to become a Nasdaq shareholder
Employee Stock Purchase Program Nasdaq stocks with a discount
III pillar pension plan with additional contribution from Nasdaq
Flexible health insurance program
Flexible working schedule and hybrid way of work
Additional paid leave days after 2 years of working at Nasdaq
Flex day program (up to 6 paid days off a year)
Internal mentorship program – get a mentor or become one
Wide selection of online learning resources, e.g., Udemy