Device Lifecycle Management Specialist

Data & Operations Specialist, Device Lifecycle Management (DLM)

Vilnius, Lithuania

Permanent

Hybrid

Do you want to help drive data-informed device management and continuous service improvement? Can you deliver accurate, insightful reports and manage IT asset processes efficiently? And are you analytical, organized, tech-savvy, and fluent in English? Then, join us in shaping a more sustainable and efficient digital workplace at COWI!

Device Lifecycle Management Specialist

At COWI, everything we do aims to shape a sustainable and liveable world. To make a tangible impact on seamless IT service delivery and digital transformation, we are looking for a Device Lifecycle Management Specialist to join our team.

Your key responsibilities:

• Prepare, update, and automate reports (e.g., KPIs, dashboards) to provide insights for service improvements and management.
• Process and evaluate non-standard IT hardware equipment orders in ServiceNow and vendor internal site
• Troubleshoot and resolve incidents related to Device Lifecycle Management
• Maintain CMDB asset data integrity by running data quality checks, identifying discrepancies, and supporting lifecycle data updates in ServiceNow.
• Handle daily rollout PC request processing
• Support day-to-day Device Lifecycle Management tasks, e.g., order approvals, refurb program updates, and workflow support in accordance with DLM RACI.

Your skills. Our team. Together, we design the future

The first step to success in this role is that you are eager to collaborate with the people around you, whether they are colleagues, partners or customers. Developing ties with others is something you do by acting respectfully and delivering on your promises. And you never get set in your ways, but keep exploring new insights and ways to improve.

On top of that you will have:

• Attention to detail and a structured, analytical mindset.
• Good data analysis skills: comfortable working with numbers, identifying trends, and preparing clear reports.
• Familiarity with Excel or similar tools; willingness to learn reporting software (PowerBI, ServiceNow, etc.).
• Basic knowledge of IT, asset management, or willingness to learn these fields.
• Organized and proactive communication/documentation habits.
• Fluent in English (both written and spoken); additional languages are a plus.
• Collaborative, adaptable, and willing to fit into a supportive and dynamic team environment.
• Knowledge of IT hardware and computer components is considered a benefit

A place to work and so much more

At COWI, we work together with our customers to shape a sustainable and liveable world. We do it by applying our knowledge and curiosity – and sometimes even our creativity – to create the solutions the world needs today to enable a better tomorrow. We support our customers’ transition towards increased sustainability. We strive to lead by example by embedding environmental management, social responsibility, and good governance into our business practices and the options we provide to our customers.

We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home. With offices primarily located in the Nordic region, the UK, North America, Lithuania and India, we are currently more than 7500 people who bring their skills in engineering, architecture, energy and environment into play.

What we also offer

• Private health insurance after the probation period
• Accident insurance from the first day of your employment
• Hybrid way of working
• 1 extra day off after birthday

Other benefits, such as new and modern office space, various COWI partner discounts and offers, social initiatives, and corporate events.

Salary for this position starts from 2400  to 3200  EUR before taxes. We believe in your professional capability; therefore, the final offer will be based on your skills and experience.

Got more questions?

If you have any unanswered questions about the role or what we have to offer, please contact our HoD for Digital Workspace Ramunas Reineker on tel. +370 643 87706  or email at rsrs@cowi.com.

Get to know us even better at our website www.cowi.com, where you can learn more about our projects, our strategy, our goals, and what life is like at COWI.

Diversity is fundamental to COWI, inclusion is key

We are committed to creating a respectful and fair work environment where all employees have a sense of belonging and equitable opportunities to thrive and grow. We ensure that our leaders are role models for inclusive leadership by cultivating a culture where diverse perspectives and thoughts are seen as strengths. And we take diversity and inclusion into account in all relevant decisions and processes and when setting teams and fora. We do it because it is part of our values and because it is simply the right thing to do.