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Customer Success Specialist

Oxylabs
3 days ago
Full-time
On-site
Vilnius, Lithuania
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. 

What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Your day-to-day:

  • Providing customer support for the B2C application, including addressing user inquiries and resolving issues (tickets - no calls).

  • Managing customer interactions across multiple channels, including social media platforms (Instagram, YT, DC) and product communication channels.

  • Monitoring, responding to, and moderating comments on Trustpilot, ensuring the company maintains a positive reputation and addressing concerns or feedback.

  • Working with Discord moderators to maintain an active, healthy community and facilitate user engagement.

  • Assisting in updating FAQs, help center articles, and internal guides to improve self-service options for users.

Your experience & skills:

  • Fluency in both Lithuanian and English (written and spoken).

  • Strong interest in customer support roles, preferably within B2C digital products.

  • Familiarity with social media platforms (e.g., Facebook, Twitter, Instagram) and ability to engage professionally with users.

  • Ability to manage and moderate online communities, especially using tools such as Discord.

  • Organizational skills to monitor and respond to Trustpilot reviews and comments effectively.

  • Analytical mindset for collecting, categorizing, and presenting user feedback to internal teams.

  • Proactive approach to updating FAQs, help center content, and internal documentation.

  • Empathy, problem-solving skills, and a solution-oriented attitude when assisting customers.

Nice to have:

  • Creativity for contributing to product and process improvements.

  • Experience with digital community engagement (e.g., Discord).

  • Skills in updating FAQs or help content.

  • Interest in tech and digital products.

  • Ability to analyze user feedback and suggest improvements.

Salary:

  • Gross salary: 1300 - 1800 EUR/month. 
To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.
 
Up for the challenge? Let’s talk!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.