Customer Experience Support Administrators

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We are seeking great talent to help us build The DNA of tech.®

Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it.

Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH).

Do you want to help us build the DNA of tech.?

The Customer Experience Center (CX) in Vilnius is a key part of Vishay’s commitment to achieving and ensuring maximum customer satisfaction. We support major customers such as ABB, Bosch, BorgWarner, Continental , LG, Samsung, Tesla, Valeo, and Siemens. Key commercial processes are being transferred from Europe (France and Germany) to Vilnius and

We are looking for Customer Experience Support Administrators (m/f/d) – to support our growth

Location: Vilnius – central city location

Training: The CX Manager will be ensuring onboarding and training locally, and additional support will be provided on a remote basis from our customer Service in Germany and France

Main Tasks and Responsibilities

• Reporting to the CX Manager , you will be working hand in hand with our account specialists in Europe, sales, planning , finance, and logistics- depending on the subject and processes involved.

• Wide range of administrative tasks to support orders and related activities – for example : Respond to inquiries within existing guidelines (price lists, quotation guides, price specifications of the Sales Team) ; Organize and process sample requests; Process incoming customer orders and implement delivery schedules based on correct price and materials; Manage the booked order up to delivery, and express shipments ; handle customer complaints, error samples , and returns according to internal guidelines. Clarification of deductions / price differences
• Coordination of surveys, questionnaires, score cards and PCN (product change notification).
• Customer set-up, global compliance activity, pricing reviews/changes as needed.
• Special Projects/Requests
• Support of Credit & Collections
• Cross Training for other Support Roles

What you will bring along

• Higher education degree, a technical degree is not necessary
• Previous experience in operations or back office (2-3 years ) - experience in order handling and B2B industry would be beneficial
• Understanding of company’s objectives and how you can contribute to the company’s growth
• Fluent in English (written and spoken)
• Knowledge of SAP SD (Sales and Distribution) would be a real advantage
• Solid Microsoft Excel skills
• LEAN/Six Sigma Lean Practitioner Certification would be a plus, but not a must
• Ability to prioritize and multitask with great attention to detail
• Ability to clearly document procedures
• Interest in receiving training for support of further commercial processes

Remuneration: The salary for this position starts from 2166 EUR gross monthly and the final offer will depend on candidate's experience and skills

What we offer you:

Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business, and opportunities to work globally and locally.

Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.