Customer Delivery Executive
Sapiens
2 days ago
On-site
Lithuania
Description
Sapiens provides software for insurers worldwide, including property and casualty carriers. Our delivery teams help insurers move to modern cloud platforms and realise measurable business value.
The Customer Delivery Executive is the senior, customer-facing leader who makes sure our insurance customers reach real business value from their Sapiens investment, quickly and to a high standard. You partner with the customer's business and IT organisations as one team, own the business outcome the customer bought, and carry value realisation from Analysis and Design through to validated benefit.
You work with programme directors, project managers, solution architects and functional and technical experts across each engagement, and are based close to your customers, in their region.
Success looks like customers reaching usable business value quickly, value that is evidenced and reconciles with what was sold, reduced customisation against baseline, and AI agents showing a measurable gain against a pre-AI baseline.
Sapiens provides software for insurers worldwide, including property and casualty carriers. Our delivery teams help insurers move to modern cloud platforms and realise measurable business value.
The Customer Delivery Executive is the senior, customer-facing leader who makes sure our insurance customers reach real business value from their Sapiens investment, quickly and to a high standard. You partner with the customer's business and IT organisations as one team, own the business outcome the customer bought, and carry value realisation from Analysis and Design through to validated benefit.
You work with programme directors, project managers, solution architects and functional and technical experts across each engagement, and are based close to your customers, in their region.
Success looks like customers reaching usable business value quickly, value that is evidenced and reconciles with what was sold, reduced customisation against baseline, and AI agents showing a measurable gain against a pre-AI baseline.
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering or a related field, or equivalent experience.
- 10+ years of insurance software implementation and deep knowledge of a core insurance platform and its roadmap (Sapiens core applications are a strong advantage).
- Track record leading enterprise insurance software implementations and SaaS migrations, including legacy-to-SaaS moves, cloud-native practices and programmes across multiple regions.
- Proven track record of building and scaling AI agent usage in customer-facing environments, such as AI-assisted coding, automated unit testing, documentation and release agents.
- Experience building value cases, benefit-realisation plans or outcome-measurement frameworks that connect delivery milestones to business results.
- PMP, PgMP, SAFe or an equivalent programme certification, and CSPO, SAFe POPM or an equivalent product-ownership credential.
- Executive-level communication and influencing skills, with proven ability to manage executive escalations and multi-stakeholder conflicts without damaging the customer relationship.
- Strong people leadership, including building high-performing teams and mentoring senior technical leaders, and first-hand understanding of delivery from the vendor side.