Client Solutions Manager
Aleph
Full-time
On-site
Warsaw, Lithuania
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
The Role
As a Client Solutions Manager, you are the architect of our client partnerships. You will act as a strategic advisor and the primary point of contact for a portfolio of high-potential advertisers. Your mission is to deeply understand their business objectives and translate them into powerful, measurable advertising strategies that leverage the full potential of our platform partners. You are the quarterback who ensures your clients not only achieve their goals but consistently find new avenues for growth, all backed by Aleph's unique global capabilities.
What You'll Do
- Develop Strategic Partnerships: Go beyond day-to-day management to build and nurture long-term client relationships. Act as a trusted consultant, embedding yourself in their business.
- Deliver Data-Driven Insights: Lead client education, conduct regular business reviews (QBRs), and present performance analysis that tells a story and provides clear, actionable recommendations.
- Orchestrate Flawless Execution: Oversee the entire campaign lifecycle, from strategic planning and onboarding to execution and reporting. Proactively troubleshoot issues to ensure flawless delivery and exceptional performance.
- Identify and Drive Growth: Proactively analyze campaign data, market trends, and client performance to identify and pursue opportunities for upselling, cross-selling, and contract renewals.
- Be the Voice of the Client: Work seamlessly with internal Sales, Analytics, and Creative teams, as well as with our platform partners, to ensure client feedback informs our strategies and product offerings.
What Success Looks Like
- In your first 30 days, you will immerse yourself in Aleph's culture, solutions, and our key platform partners. You will meet your portfolio of clients and begin to understand their history and objectives.
- In your first 90 days, you will be independently managing your client portfolio, conducting performance reviews, and identifying initial growth opportunities. You will have established a regular cadence of communication and built a foundation of trust.
- In your first year, you will have become a trusted strategic advisor to your clients, consistently exceeding retention and growth targets for your portfolio. You will be actively contributing to the team's collective knowledge and success.
Minimum Qualifications:
- A strong analytical mindset with a passion for solving problems with data.
- A genuine curiosity for the digital advertising industry and an appetite for learning.
- Excellent communication and interpersonal skills, with full professional fluency in English.
- A proactive, "doer" attitude with the ability to manage multiple tasks in a fast-paced environment.
Preferred Qualifications:
- Bachelor's degree or equivalent practical experience.
- 2+ years of experience in account management, performance marketing, or a client-facing role in the digital advertising industry.
- Hands-on experience managing performance-driven campaigns on major digital advertising platforms (e.g., Meta, Google, TikTok, etc.).
- Experience presenting to and negotiating with senior-level stakeholders.
- Experience with Mobile Measurement Partners (MMPs), CRM platforms, and/or e-commerce analytics.
- A proven track record of meeting and exceeding revenue or retention targets.
- An entrepreneurial spirit and a passion for building things in a fast-paced, dynamic environment.
Why Join Aleph?
- Unmatched Global Impact: Work at the intersection of the world's leading tech platforms and the fastest-growing markets.
- Career Acceleration: We are committed to your growth. You'll have access to continuous learning, including direct training from our platform partners.
- A Culture of Empowerment: Join a diverse, ambitious, and collaborative team where your ideas are valued and your impact is recognized.
- Solve Unique Challenges: Be part of a company that is solving complex problems in digital advertising, cross-border payments, and technology.
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Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
“Share our similarities, celebrate our differences.” – M. Scott Peck
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