Associate, Payments

Associate, Payments (Collections) – Vilnius, Lithuania
Are you ready to play your part in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as an Associate in our Collections team.

Western Union powers your pursuit.
As an Associate, Payments (Collections), you will be responsible for completing day-to-day collection processes and ensuring all work items are accounted for. You will conduct outbound and inbound calls to customers, negotiate and collect unpaid debts, process collection payments, and ensure proper posting for Accounting among other tasks. In this role, you will need to understand and follow company policies that apply to compliance and risk management processes.

Role Responsibilities

• Responsible for completing day-to-day collection processes and ensuring all work items are accounted for

• Conduct outbound calls to customers, negotiate, and collect unpaid debts

• Process collection payments and ensure proper posting for Accounting

• Complete responses to bank inquiries and disputes by preparing comprehensive case reviews

• Tracking collection payments and follow up on payment arrangements

• Support internal and external payment inquiries and when necessary engage payment vendors 

• Review accounts for placements to 3rd party collection agencies and support inquiries

• Submit and track requests for proof of payments from retail agent locations

• Performs various administrative functions including reporting and maintaining account notes  

• Ensure all requests are processed accurately and within Service Level Agreements 

Role Requirements

• English required, writing and speaking. (German language would be considered as a big advantage)

• College degree highly preferred 

• Online payments and banking experience preferred

• Debt collection and negotiation skills highly preferred

• Ability to be proactive and independent with the ability to focus on the task at hand

• Confidence in making instinctual and logical decisions with little or no supervision

• You are self-motivated and results-oriented

• Strong written, verbal, and organizational skills

• Ability to use Microsoft applications, primarily Excel and Word

• You are a team player and able to multi-task

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The monthly gross base salary range is  €1,375 – €1,860 gross. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)

• Life & Accident Insurance

• Additional days off

• Wide variety of discounts and special offers

• Free Fitness facilities

• Volunteering activities

• Referral program

• Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-MB1 #LI-Hybrid

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.