Associate, Digital Review Team Analyst (German speaker)

Role Responsibilities.

We’re seeking for an Associate, Digital Review Team Analyst in Western Union Digital Review Team, based in Vilnius, Lithuania office. In this role, you will be a part of the team who analyzes digital money transfers and prevents fraudulent activity. 

• Analyze digital transactions to make sure that no fraudulent activity is involved.
• Communicate with Western Union customers to verify details regarding specific money transfers when needed, as well as support our customers with their identity verification ensuring that Compliance regulations are met.
• Resolve complex problems and decide when to escalate a case or to proceed with the regular transaction / customer profile verification handling procedures.
• Resolve complex problems independently and participate in process improvements, operational and employee satisfaction initiatives, projects for professional and personal growth.

Role Requirements

• Fluency in English and German with outstanding verbal, written and listening skills is mandatory.
• Customer service experience would be considered an advantage.
• Strong communication skills together with customer-oriented mindset.
• Independent decision-making with high attention to detail and problem-solving skills.
• Ability to manage and prioritize multiple tasks simultaneously.
• Computer literacy.
• Willingness to work in rotating shifts (including weekends and holidays).

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Lithuania specific benefits include:  

• This specific role is eligible to receive conditional German language allowance
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program
• Relocation Buddy support upon request

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The monthly gross base salary range is 1,400 – 2,058 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, and competencies. 

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.