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Account Manager (e-Commerce team)

Oxylabs
On-site
Vilnius, Lithuania
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. 

What’s in store for you:
You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.

Join a fast-growing leader in the proxy and web scraping industry, where innovation, collaboration, and a customer-first mindset drive everything we do! As a Mid-level Account Manager, you’ll manage a diverse portfolio of global clients, foster long-term relationships, and drive growth in a competitive, high-tech market. We value proactive problem-solvers who thrive in a dynamic, supportive, and fun environment—where every voice matters, and creativity is encouraged. If you're looking for a team that champions ownership, continuous learning, and work-life balance, this is your chance to grow with us!

Your day-to-day:

    • Forge strategic relationships with SMB accounts by engaging and managing top-level stakeholders.
    • Understand business needs, conduct research, and transform insights into account strategy.
    • Hold recurring business reviews to align on account objectives, evaluate key metrics, and track progress in account plan execution.
    • Drive business value by identifying and capturing commercial opportunities (upsell, cross-sell, contract renewal) within your portfolio.
    • Ensure a seamless customer experience during product adoption and deployment by providing consultative guidance across our solutions portfolio.
    • Proactively monitor account activity and manage revenue retention.
    • Advocate for customers by collaborating with internal stakeholders to enhance the customer experience, address issues and risks, and contribute to product development.
    • Track personal sales funnel and contribute to team process improvements to achieve operational excellence.
    • Stay up to date with Salesforce and analytics data, including opportunities, funnel performance, and account movements.

Your skills & experience:

    • At least 2–3 years of experience in account management or a similar customer engagement role, with a proven track record of building relationships with top-level executives.
    • Strong analytical skills to derive business and industry insights, as well as objectively evaluate self and team processes.
    • Customer advocacy mindset, with strong internal and external communication and presentation skills.
    • Proven ability to solve problems and a strong bias toward action.
    • Strong sales, negotiation, and objection-handling skills.
    • Excellent written and verbal English communication skills.
    • Experience with key customer relationship management (CRM) and email automation tools.

      • Nice to have:
    • Experience in tech, SaaS, cybersecurity, or data-related industries, especially in proxies, web scraping, or automation.
    • Familiarity with B2B sales cycles and account management best practices.
    • Proven ability to upsell and expand client accounts strategically.
    • Experience managing global or enterprise-level clients.

Salary:

    • Gross salary: 2400-3200 EUR/month + bonuses. Keep in mind that we are open to discussing a different salary based on your skills and experience.

      • To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more  — learn all about it here.
Up for the challenge? Let’s talk!
Apply now
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