We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.
Your day-to-day:
- Act as the main point of contact and dedicated Account Manager for B2B customers within the China market, maintaining consistent communication via localized channels (WeChat, email, phone, online, in-person) to ensure customer satisfaction and retention.
- Proactively identify and drive new upsell opportunities within the Chinese account portfolio, managing each deal through to successful closure.
- Generate new ideas for value-creating activities tailored to Chinese customers (localized campaigns, feedback collection channels, market-specific use cases). ;
- Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders.
- Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up.
Your skills & experience:
- At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients.
- Fluency in written and verbal communication skills in Mandarin Chinese, along with excellent business English.
- Strong relationship-building skills and deep understanding of Chinese business etiquette, negotiation norms, and corporate culture.
- Customer advocacy: Strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams.
- Strategic mindset to identify and drive account expansion opportunities.
- Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions.
- Comfortable handling technical topics and coordinating across teams to resolve issues.
Nice to have:
- Previous Customer Success / Account Management / Sales experience at a B2B SaaS or data company specifically dealing with APAC/Chinese enterprises
- Hands-on sales or account management experience utilizing WeChat
- Negotiation skills and experience managing contract discussions.
- Familiarity with data concepts.
Salary & Benefits:
- Gross salary: 2000-3000 EUR/month + bonus. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
Up for the challenge? Let’s talk!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.