Customer Lifecycle Manager

At Orbio World, we are in pursuit of creating brands that resonate globally and are loved by millions of customers. Don’t wanna brag, but we’ve been pretty successful in achieving that - we have already made a difference in over 3 million of our loyal customers’ lives across 50 countries.

We believe that with the right team, it could be just a start. And this is why we need you and your expertise. Currently, we are looking for an experience Customer Lifecycle Manager to join our team and to create a meaningful impact on building this future.

Sounds like a good match for you?

Then be ready to:

• Develop and implement effective strategies to retain existing subscribers, reduce churn, and increase customer lifetime value;
• Build and maintain strong relationships with subscription customers to understand their needs and concerns;
• Analyze subscription data and customer feedback to identify trends and insights that can inform retention strategies;
• Establish a feedback loop with product development to ensure that customer insights are incorporated into product improvements;
• Assess and mitigate risks to subscription retention, such as competitive threats or changes in market conditions;
• Incorporate pricing strategies into lifecycle management to optimize customer retention and revenue growth;
• Work closely with marketing, customer support, email marketing, legal and product teams to align retention efforts with overall business goals;
• Keep up to date with the newest and hottest industry trends, as well as implement new ideas, formats, and angles into the work.

Requirements: 

Our expectations for you:

• At least 2+ years of experience in subscription-based business;
• Proficiency in data analysis, including the ability to use analytics tools and interpret subscription data;
• Proven experience in developing and implementing successful subscriber retention strategies;
• Familiarity with key retention metrics and KPIs;
• Exceptional interpersonal and communication skills;
• Strong interest and curiosity in the world of progressive digital advertising & e-commerce;
• Ability to bring ideas and strategies to the table.

A bit about the perks:

• 🎯 Stay focused and productive by taking a day off on your Birthday, working 2 hours shorter on Fridays, and working from home 1 day each week plus extra 20 days remote work from anywhere in the world;
• 📚 Sharpen your knives in trainings, subscriptions, take a book from the office library or order a needed one from anywhere, use your personal training budget whenever you need to visit some conferences, hear out inspiring guests’ lectures and so on;
• 🧘 Refresh or even reset in various group sports activities and events which we’ll cover ffor you and your team. Take advantage of prepaid psychotherapist sessions whenever you need a mental health boost and stay protected with personal accident insurance. Plus, after three months with us, you’ll be covered by our private health insurance for added peace of mind;
• 🤝 Reconnect through FIFA matches, learning events, knowledge-sharing talks, various team-building events, quarterly team retreats, or workation trips like the last one in Turkey;
• 🌍 By the way, sharing is caring and we love to share our success and use it to make an impact. Orbio Kids, charity auction, Orbio Academy, donations to UA, and Lithuanian communities - there are dozens of ways to make a change;
• 💵 Salary. 4000-5000 Eur/month (gross), depending on individual experience.